Centro unveils new transit technology with ‘GoCentroBus’New mobile app designed to enhance customer service
The Central New York Regional Transportation Authority has launched its first official mobile app.
The new “GoCentroBus” app provides customers in the Syracuse, Utica, Auburn, Rome, Fulton and Oswego service areas with access to real-time transit information directly on their smartphones and tablets.
Available for free on iOS and Android devices, the “GoCentroBus” app uses GPS technology to show customers the exact location of their bus on a Google map while providing predictive arrival times to the exact minute.
“This is a significant step up in our transit technology,” said Centro Chief Executive Officer Rick Lee. “This app allows our riders to see exactly where their bus is and when it’s going to arrive at their stop. It’s reassuring information that allows them to make better use of their time, while knowing their bus is on the way.”
The app also provides customers with a trip planning feature, service alert information, and the ability to bookmark favorite bus stop locations.
“It’s not only a great tool for our current riders, but this app makes it easier to entice potential riders to use our system. The ‘GoCentroBus’ app simplifies the process for first-time users by providing information right at their fingertips,” said Lee.
Centro representatives will be on hand at the Syracuse Transit Hub today and Wednesday and at the Utica Transit Hub on Dec. 20 to answer questions and assist customers with setting up the app on their mobile devices.
Customers can also access more information about the app by visiting Centro’s website at www.centro.org, its Facebook page at www.facebook.com/GoCentroBus, Twitter at www.twitter.com/GoCentroBus, or by calling Centro’s customer service center at 315-442-3400.
Centro is the public transportation provider for Onondaga, Oneida, Cayuga and Oswego counties. Centro’s mission is to provide safe, convenient, reliable, and environmentally responsible services to its clients with a goal of maximizing the taxpayers’ return on investment.
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